Educate Advocate Celebrate

Complaint Policy

The Tacoma Rainbow Center’s Board of Directors reviews and evaluates the conduct of its members. If you would like to file a complaint against a member of the Board of Directors, please follow these steps.


Step 1.
File your complaint with the Board of Directors by sending an email to [email protected]. Be sure to provide a phone number and email at which you can be reached. Please list all the individuals who you believe the Board should contact in order to learn about the facts of your complaint.
PLEASE DO NOT CONTACT A STAFF MEMBER ABOUT YOUR COMPLAINT.

Step 2.
A member of the Board will attempt to contact you within 4 business days to discuss the complaint with you. Whenever possible, the person who contacts you will not be the person about whom you filed the complaint.

Step 3.
The Executive Committee of the Board of Directors will look into your complaint and determine whether additional action is necessary. You may be contacted to provide additional information, so be sure to update your contact information with the Board if it changes.

Step 4.
You will be informed of the results of the complaint when the Board has made a decision.


PLEASE REMEMBER that the Rainbow Center Complaint Process depends on honesty and accuaracy. The policy is designed to responsibly resolve complaints made in good faith. False accusations are not permitted by this policy because they waste valuable time and resources. The Board can consider imposing sanctions for individuals who file false complaints.

Hours of Operation

Mon. Tues. Thurs. Fri. 1:00 p.m. - 5:00 p.m. Wednesday 1:00 p.m. - 7:00 p.m. Saturday & Sunday Closed

Crime Victim Service Center 24-Hour Hotline:

800-346-7555
If you or someone you know has been the victim of a crime, there is help.

Members of CenterLink

Center Link Logo